Definitions
We: Academic Tutor Online
Student: the person participating in the course
You: the person booking and paying for the course
These definitions will hereby be referred to throughout the course of the text.
The following document includes the terms, rules and guidelines for the use and participation with Academic Tutor Online. When applying to Academic Tutor Online you agree fully to follow our terms and conditions.
1. Applying to Academic Tutor Online
To apply for a place at Academic Tutor Online:
· Register your interest by completing a booking form
· Make prepayment for 10 hours of lessons
· The student will be matched with a tutor
· You/the student will talk to the tutor about a personal study plan
· Download software
· Begin lessons
· When we send you the invoice you should send an upfront payment for a minimum of 10 lessons. Please find the payment instructions on the invoice. We do not accept responsibility if a payment is made incorrectly in accordance to the provided invoice.
When making the payment ensure there is a clear reference to the application, therefore we can see the payment.
2. Behaviour
By signing the application form, you agree to support Academic Tutor Online in the enforcement of the rules set out in the course information. Academic Tutor Online reserves the right of course termination if the student does not follow our rules and instructions or displays unacceptable behaviour. If a course termination occurs as a result of student behaviour, Academic Tutor Online will not refund course fees and do not accept responsibility for any extra costs.
3. Cancellation
With the exception of Force Majeure (See section 7), Academic Tutor Online will endeavour to give at as much notice as possible if tuition needs to be cancelled. In these circumstances, Academic Tutor Online will refund any fees paid by all parties.
4. Cancellation or Interruption of Trip
Cancellations or changes to your booking must be made to us in writing. Cancellation can only be made in exceptional circumstances, for example or special circumstances for example flight cancellation, emergency situation. Lesson must be cancelled with a minimum of 48 hours notice. In case of cancellation please contact Academic Tutor Online as soon as possible, Academic Tutor Online will then make the decision on whether the payment can be waived. In all circumstances if a lesson is not cancelled with 48 hours notice the student will be charged for the lesson.
5. Complaints Procedure
You must contact Director with any complaints using only contacts disclosed in information provided by Academic Tutor Online only. When we receive a complaint we will endeavour to complete a full investigation into the issue. We also endeavour to resolve any complaints as quickly as possible. We will reply to written complaints within 24 hours.
7. Force Majeure (or Acts of God)
Academic Tutor Online does not accept liability for events that are known as 'Force Majeure' which may disrupt the course or the student’s travel. Certain events and occurrences that are 'unpredictable, irresistible and external' and therefore outside of Academic Tutor Online’s control.
8. Intellectual Property
All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) relating to Academic Tutor Online, belong to Academic Tutor Online and/or third parties. Nothing in the Terms grants you a right or license to use any trade mark, design right or copyright owned or controlled by the Academic Tutor Online.
9. Marketing and Advertisement
All of our marketing will present our services in a accurate form and not misleading customers. Academic Tutor Online will not pass personal information to third parties for marketing purposes.
For competitions applications must read our terms and conditions before entering. By providing contact email address you provide permission for only Academic Tutor Online and partners to contact you if you are selected a winner and also for marketing purposes
10. Use of information and data
Academic Tutor Online only completes reasonable collection, use and disclosure of information. By submitting your application form and information, you provide consent for Academic Tutor Online to use this information within terms of reasonable use. Any information collected is stored with appropriate security with limited access to only those who require such information as part of Academic Tutor Online's operations. Academic Tutor Online will not pass personal information to third parties for marketing purposes. For all complaints referring to the Personal Information Protection Act, the privacy officer will be consulted and a complete investigation into the said matter will occur, appropriate actions will then be taken depending on the outcome.